Resolving Unpaid Items

If there’s a problem with a transaction and the buyer doesn’t pay, Unpaid Item Assistant can save you time and effort.

Resolve an Unpaid Item

When a buyer wins an auction or purchases an item, they are obligated to complete the transaction by making full payment on this site. However, lack of buyer experience and difficulties with electronic payment can sometimes result in unpaid items. In the event that you have a buyer who doesn’t pay, you should try contacting the buyer directly to resolve the problem. If you’re unable to contact your buyer and resolve the issue, you should open an unpaid item case by filling this form. Once an unpaid item case is opened, the buyer has 4 days to make payment.

How you're protected

When an unpaid item case closes without payment from the buyer, the seller automatically receives a final value fee credit and the buyer is blocked. We’ll also record the unpaid item on the buyer’s account. If a buyer has a history of unpaid items, it can lead to limits on – or loss of – buying privileges.

Third question

Toggle content goes here, click edit button to change this text.

Fourth question

Toggle content goes here, click edit button to change this text.

Fifth question

Toggle content goes here, click edit button to change this text.