Seller protection policy

How you’re protected

We want you to be able to sell with confidence. This page explains how we protect sellers, and offers best practices for addressing problems that sometimes come up.

More information

Follow our best practices to help avoid transaction problems.

Reporting a buyer

The buying practices policy outlines our expectations for buyer behavior. Violations may result in a range of actions, including Feedback removal, cancellation of requests or cases, limits on account privileges (such as use of the God’s Help Store Money Back Guarantee), limits on overall buying activity, and account suspension.

To report a buyer who may be violating our policies:

  • Review the buying practices policy (and its related policies) to make sure that the buyer is really breaking the rules.

  • Once confirmed, report the buyer.

How God's Help Stores Protects You

Sell with confidence on God’s Help Stores

God’s Help Stores seller protection delivers detection systems, transaction monitoring, and policies that help make God’s Help Stores a great place to sell.

Our dedicated seller protection team works behind the scenes—every day, around the clock—to enforce our Buying Practices and seller protection policies, so you can sell confidently and focus on your business.

Backed by a set of large-scale automated detection systems that monitor millions of transactions every day, our team keeps a look-out for anything that could cause problems for our sellers.

While you may never have to deal directly with us, you can sell confidently knowing that we’re always here for you.

When You Report a Buyer, We Listen

  1. Review the buying practices policy: Check the relevant section to make sure the buyer is really breaking the rules. Learn more from buying pratices.
  2. Once Confirmed, report the buyer. Report now

Resolve Unpaid Items

When a buyer wins an auction or purchases an item, they are obligated to complete the transaction by sending full payment to the seller. However, lack of buyer experience and difficulties with electronic payment can sometimes result in unpaid items. In the event that you have a buyer who doesn’t pay, you should try contacting the buyer directly to resolve the problem. If you’re unable to contact your buyer and resolve the issue, you should open an unpaid item case. Once an unpaid item case is opened, the buyer has 4 days to make payment.

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