Rules For Buyers

We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you’re a buyer, we ask that you review and understand our policies, including the God’s Help Store User Agreement, before you bid on or buy an item.

Our policies are intended to:

  • Follow local laws and regulations

  • Minimize risks to buyers and sellers

  • Make sure that no one has an unfair advantage

  • Create an enjoyable buying experience

Guidelines for buyers

The buying practices policy outlines the type of behavior that we don’t allow from buyers—such as making unreasonable demands of a seller, or taking advantage of the God’s Help Store Money Back Guarantee.

Rules about bidding and paying

You can’t use God’s Help Store if your account contains false contact information.
Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members.
You must pay for any item you commit to buying.
Some God’s Help Store sellers use an auction-style format, allowing you to bid on an item. Bidding is fun, but keep in mind that each bid you make is a binding contract to buy the item if you win. The same is true for Buy It Now purchases. Not paying for an item after you agree to buy it has negative consequences, explained in our unpaid item policy.
You can only bid if you really intend to buy the item, even if you’re making a non-binding bid.
You can only make non-binding bids on certain items, such as real estate and vehicles. This type of bid still means that you intend to buy the item. The bottom line is, don’t place a bid unless you mean to buy the item.
You can’t bid on your own item.
We call this shill bidding and it not only violates our policies, it’s against the law in many places.
Be careful about bidding on several items if you only want one.
If you’re the winning bidder of more than one auction-style listing, you need to purchase all the items you’ve won, even if they’re the same or similar.
You can only retract a bid under specific circumstances.
For example, if you meant to bid #10.00 but accidentally bid #1,000.00, you can retract the bid. Even then, you need to bid the amount you originally intended immediately. Never use bid retraction to manipulate the bidding process. Bid manipulation is unfair, and it has serious consequences. Learn more about retracting or canceling your bid.
Make sure that you read the listing description before you bid.
Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on an item and you don’t meet the seller’s requirements, we consider that unwelcome and malicious buying.
If you know the seller, you can’t bid on the item with the intent to increase its price or desirability artificially.
This rule applies to family, friends, roommates, employees, and online connections.
Buying items from someone just to increase their Feedback score or improve their search standing is called shill bidding, and it’s against our policies.
You can’t offer to buy items outside of God’s Help Store.
Our policies don’t cover items bought outside of our site. If you buy items outside of God’s Help Store, we don’t protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of God’s Help Store, don’t accept the offer. For more information, see our rules for everyone.
When you bid on or buy a vehicle in God’s Help Store Motors, we may share your contact information with sellers.
Sellers may also contact you about that vehicle or a similar one for sale.

If you're having a problem with a seller